JAN
13th
Posted by: Tony Wilkinson
Happy New year for 2025.
New Year new standard.
ISO9001 is due for revision in 2025.
Watch this space!
NOV
29th
Posted by: Tony Wilkinson
The first ever amendment to ISO9001 between updates was published in February.
Climate action changes Amdt.1
The organisation shall determine whether climate change is a relevant issue.
SEP
19th
Posted by: Tony Wilkinson
CQI are launching Quality Careers week from September 23rd
JUN
27th
Posted by: Tony Wilkinson
Customer service: Managing customer expectations
MAY
09th
Posted by: Tony Wilkinson
Managing change in a volatile world
FEB
29th
Posted by: Tony Wilkinson
Corporate social responsibility is under the spotlight. Are Self assessment questionnaires a valid approach?
MAR
23rd
Posted by: Tony Wilkinson
The 7 Quality Management principles - The back bone of any management system.
Customer focused organisation
Leadership
Engagement of people
Process approach
Improvement
Evidence based decision making
Relationship management
OCT
31st
Posted by: Tony Wilkinson
Strong governance
Robust Systems of assurance
Culture of improvements to keep getting better. (CQI)
SEP
28th
Posted by: Tony Wilkinson
'Quality is, doing the right thing when no one is looking.' Henry Ford
AUG
23rd
Posted by: Tony Wilkinson
The 7 Management principles are still relevent many years after they were originally defined. Although a systematic approach was dropped for being a pre-requisite the others remain useful. :-
Customer focused organisation, Leadership, Engagement of people, Process approach, Improvement, Evidence based decision making, Relationship management
JUL
12th
Posted by: Tony Wilkinson
How often do you hear the phrase 'These things happen'? If only people would ask themselves why?
MAY
09th
Posted by: Tony Wilkinson
I recently had the pleasure of participating in a ISO13495 auditor training course presented by an old friend
AUG
29th
Posted by: Tony Wilkinson
Effective corrective action requires black box thinking!
JUN
25th
Posted by: Tony Wilkinson
Real auditing face to face is a delight.
APR
19th
Posted by: Tony Wilkinson
The 7 Quality Management principles
Customer focused organisation
Leadership
Engagement of people
Process approach
Improvement
Evidence based decision making
Relationship management
For further details please read on.
JAN
14th
Posted by: Tony Wilkinson
After 3 vaccines have been approved by the MHRA in double quick time there is now light at the end of the tunnel.
OCT
08th
Posted by: Tony Wilkinson
Just when you thought there might be a return to real auditing. The widely predicted 2nd wave has put paid to that. Remote auditing via Zoom, Teams or Webex will be with us for some time to come.
SEP
08th
Posted by: Tony Wilkinson
Progressive and creative businesses have adapted well to the new situation and brought in more efficient contactless processes. Home working for some of the week is going to be the new normal and why not if this works and results in no loss of efficiency.
JUL
30th
Posted by: Tony Wilkinson
I was involved with a remote re-certification audit with one of my clients who needed rescue after 3 major NCR's last year.
JUN
24th
Posted by: Tony Wilkinson
Remote auditing is possible and works reasonably well but I am still looking forward to real socially distanced auditing in the future.
MAR
31st
Posted by: Tony Wilkinson
The COVID 19 disaster has made homeworking a reality for many and put internal auditing on the back burner.
OCT
28th
Posted by: Tony Wilkinson
Organisational Knowledge Clause 7.1.6
This is a new and interesting clause in ISO9001, it balances the lack of prescriptive requirements in the standard, although not very convincingly at this stage. I am sure this section will be developed in future revisions.
It is intended to safeguard organisations from loss of knowledge and to encourage the acquisition of knowledge.
SEP
12th
Posted by: Tony Wilkinson
Documented information in ISO9001:2015 refers to both documents and records in whatever format, hard copy or electronic. Previously this was termed documents, documented procedures, quality manual or quality plan
Due to pressure from UKAS, certification bodies are targeting documented information references in the standard. Although this approach is missing the point of the standard somewhat it is quite easy to audit and prepare for. A management system was never intended to be a collection of documents it needs to have a structure.
JUN
12th
Posted by: Tony Wilkinson
Poor audit technique
APR
30th
Posted by: Tony Wilkinson
The business management system approach pays dividends!
JUL
17th
Posted by: Tony Wilkinson
The expiry of ISO9001:2008 is fast approching. September 15th 2018 is the deadline.
JUL
26th
Posted by: Tony Wilkinson
ISO9001:2008 is being withdrawn at the end of September 2018.
FEB
03rd
Posted by: Tony Wilkinson
3 Year transition underway
OCT
06th
Posted by: Tony Wilkinson
The new 10 clause ISO9001:2015 has been issued with much fanfare.
JUL
15th
Posted by: Tony Wilkinson
New standard focuses on leadership and Quality Risk assessment.
DEC
03rd
Posted by: Tony Wilkinson
PS9001 to follow annex SL
JUL
15th
Posted by: Tony Wilkinson
As promised the standard follows the Annex SL common standard structure with 10 clauses.
MAY
22nd
Posted by: Tony Wilkinson
The Quality Management Principles upon which ISO9001 as based have been reduced from 8 to 7.
in the planned annex to ISO9001:2015. "A systematic approach to management" effectively goes without saying and has therefore been removed.
